What is the future of the settlement sector after COVID-19?COVID-19 is reshaping the immigrant settlement sector. How should the sector takeadvantage of its experiences to enhance services especially for vulnerable clients,improve working conditions and ensure the sector’s sustainability. This study aims toinform the future of the settlement sector by:
describing in detail how service provision and working conditions have changed inresponse to the pandemic.
identifying best practices for service delivery, innovation and work transitions.
providing critical information about online and in-person services to assist inplanning and funding for the sector as it reopens after the pandemic.
informing discussions with government and other partners about the sector’s futuredirections.